Duty Officer - Sports and Recreation Centre

Programmed Skilled Workforce is currently seeking an enthusiastic and organised Duty Officer to join the client services team at a vibrant Gold Coast Recreation Centre.

This dynamic venue operates seven days a week and delivers facilities and services across both a community leisure centre and residential accommodation setting. The precinct hosts a diverse range of activities and events for school groups, community organisations, and sporting teams.

As a Duty Officer, you will play a key role in delivering a high-quality experience for all visitors. This position suits a proactive individual with strong customer service skills who thrives in a fast-paced environment and can work both independently and collaboratively.

Key Responsibilities:


- Lead and coordinate group arrivals and departures, including client inductions and feedback collection


- Oversee daily operations, including staff coordination, meal service support, facility set-up and pack-down, and general cleaning requirements


- Perform administrative and reception duties, including point of sale transactions


- Assist the Venue Services Coordinator with bookings and staff rostering


- Support the delivery of small and large-scale events


- Lead and respond to emergency and incident situations in line with procedures

About You:


- Previous experience in a similar role within tourism, recreation, or hospitality (preferred, but not essential)


- Strong organisational and communication skills


- Ability to work in a fast-paced, team-oriented environment


- A positive, proactive approach to customer service

Mandatory Requirements:


- Current Blue Card (must be obtained prior to commencement)


- Current First Aid and CPR certification (or willingness to obtain)

Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, APPLY now.

To learn more about working with Programmed, we encourage you to visit our website.